Resolving Incoming Message Errors

There are a number of reasons why an incoming message can fall into error, the most common of which are:

• Interchange mismatches - see Finding Messages.
• Unrecognised senders - An addressing issue usually affects more than one message, see Addressing Problems for details. All messages received fall into error until the addressing problem has been resolved. Once the addressing problem has been resolved, then all messages are valid.

To resolve issues with incoming messages:

1. From GP Communicator , select Tools - Resolve Incoming.
2. You are presented with each of the messages in the Attention folder, causing them to be revalidated. Each message has the most appropriate resolution option available according to the error.
3. Simply select the resolution offered and the next message that requires attention is automatically offered.

Resolve Incoming runs through the Attention folder, but if you want to finish beforehand, select Cancel to cancel and exit the resolve cycle at the current record.